Cancelling an order from Domino’s can be a frustrating experience, but it doesn’t have to be. With the right steps, you can cancel your order quickly and easily and get a refund if necessary. Whether you’ve changed your mind or there’s been a mistake, the process is simple and doesn’t take long.
Domino’s makes it easy to cancel your order online at any time, so long as it hasn’t been processed yet. To start, visit the Domino’s website and log in to your account. Once you’re logged in, click on the order you want to cancel and then select “Cancel Order.” You will need to provide a reason for cancellation; select the applicable reason from the list and follow the prompts.
If you’ve placed your order via phone or in-store and need to cancel, contact the store you placed the order with. The store manager or a customer service representative will assist you with the cancellation process. If your order has already been processed, it may be too late to cancel, but the store may be able to offer you a refund or other compensation.
Requesting Cancellation via Live Chat
If you want to cancel your order promptly, using Domino’s live chat is a great option. Here’s a step-by-step guide:
1. Access the Domino’s Website
Visit the Domino’s website and click on the “Contact Us” link at the bottom of the page.
2. Find the Live Chat Option
Once you reach the contact page, locate the “Live Chat” option. It may be under the “Get Help Now” section.
3. Initiate a Conversation
Click on the “Live Chat” button to start a conversation with a Domino’s representative.
4. Explain Your Reason for Cancellation
Clearly state to the representative that you wish to cancel your order and provide a brief explanation if necessary.
5. Provide Order Details
The representative may ask for your order number, name, phone number, or other relevant details to verify your identity and locate your order. Provide them with the requested information accurately.
Here’s a table summarizing the information you may need to provide:
| Information | Description |
|---|---|
| Order Number | The unique identifier assigned to your order. |
| Name | The name associated with the order. |
| Phone Number | The phone number used to place the order. |
| Restaurant Location | The Domino’s location where you placed the order. |
Note: If you find your order has already started processing or is out for delivery, the representative may not be able to cancel it. In such cases, you may need to contact the store directly or wait until the order arrives and refuse delivery.
Handling Refunds for Pre-Paid Orders
If you have already paid for your order online or through the app, the refund process may require additional steps:
Contact Customer Service
Reach out to Domino’s customer service through the phone number provided on the official website or app. Provide your order details, including the order number and the payment method used.
Provide Order Details
Be prepared to share information about your order, such as the date and time of placement, the items ordered, and the total amount paid.
Reason for Cancellation
Clearly state your reason for canceling the order. If the order has not yet been prepared, your refund will be processed promptly.
Refund Method
Specify how you would like to receive your refund. Options may include a credit to your original payment method, a Domino’s gift card, or a cash refund (if paid in person).
Refund Timeframe
The refund timeframe can vary depending on payment method and bank processing times. Allow for several business days before expecting the funds to appear in your account.
Table: Refund Processing Timeframes
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Card | 3-5 business days |
| PayPal | 2-4 business days |
| Domino’s Gift Card | Immediate |
| Cash (In-Person Orders) | Contact the store |
Cancelling an Order Using the Domino’s App
For the most efficient cancellation, consider using the Domino’s mobile app. Here’s how:
- Open the Domino’s app and sign in to your account.
- Tap on the “Orders” tab.
- Locate the order you wish to cancel and tap on it.
- Select the “Cancel Order” option.
- Confirm your cancellation by tapping on “Yes, Cancel Order.”
Cancelling an Order Over the Phone
If you don’t have access to the app, you can call the Domino’s store where you placed the order and request cancellation.
Cancelling an Order Through the Website
You can also cancel your order through the Domino’s website:
- Go to the Domino’s website and sign in to your account.
- Click on the “Orders” tab.
- Find the order you want to cancel and click on the “Cancel Order” link.
- Confirm your cancellation by clicking on “Yes, Cancel Order.”
Alternative Ways to Manage Orders
Checking the Status of an Order
Use the Domino’s app, website, or call the store to track the progress of your order.
Editing an Order
Minor changes to an order can be made through the app or website before it’s prepared.
Reordering a Previous Order
Easily repeat a past order by selecting it from the “Previous Orders” section on the app or website.
Saving Favorite Orders
Create a list of frequently ordered items for quick and easy ordering in the future.
Managing Delivery Options
Specify delivery instructions, choose “Contactless Delivery,” or schedule orders for a later time.
Using Coupons and Promotions
Apply available coupons or promo codes to save on your orders.
Providing Feedback
Share your experience with Domino’s by leaving feedback on orders through the app or website.
Accessing Order History
Review past orders, track loyalty points, and access digital receipts from the “Orders” section.
Managing Payment Information
Update or change payment methods securely within the app or on the website.
How To Cancel Order From Domino’s
If you need to cancel your Domino’s order, there are a few different ways to do so. The easiest way is to call the store where you placed the order. You can also cancel your order online or through the Domino’s app. When you cancel your order, you will need to provide the store with your name, order number, and the reason for cancellation. If you have already paid for your order, you will be refunded the full amount.
People Also Ask About How To Cancel Order From Domino’s
How do I cancel my Domino’s order online?
To cancel your Domino’s order online, follow these steps:
1. Go to the Domino’s website and sign in to your account.
2. Click on the “My Orders” tab.
3. Find the order you want to cancel and click on the “Cancel Order” button.
4. Follow the instructions on the screen to complete the cancellation process.
How do I cancel my Domino’s order through the app?
To cancel your Domino’s order through the app, follow these steps:
1. Open the Domino’s app and sign in to your account.
2. Tap on the “Orders” tab.
3. Find the order you want to cancel and tap on the “Cancel Order” button.
4. Follow the instructions on the screen to complete the cancellation process.
