3 Easy Steps to Cancel Your Curology Subscription

Curology skincare products
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Are you a Curology subscriber who’s ready to move on? Whether you’ve found a different skincare routine that works better for you or you’re simply looking to save some money, canceling your Curology subscription is a simple process. In this article, we’ll guide you through the steps involved in canceling your Curology subscription and answer some frequently asked questions about the cancellation process. By the end of this article, you’ll have all the information you need to cancel your Curology subscription quickly and easily.

To cancel your Curology subscription, you can either do it online or by phone. If you choose to cancel online, you can do so by logging into your Curology account and clicking on the “Cancel Subscription” link. You will then be prompted to confirm your cancellation. If you choose to cancel by phone, you can call Curology’s customer service number at (844) 428-7656. A customer service representative will be able to assist you with canceling your subscription.

Once you have canceled your Curology subscription, you will no longer be charged for the service. You will also no longer receive any products from Curology. If you have any unused products, you can keep them or return them to Curology for a refund. To return products, you will need to contact Curology’s customer service team. They will provide you with a return shipping label and instructions on how to return the products.

Contacting Curology’s Customer Support

If you need to cancel your Curology subscription, the easiest way to do so is by contacting their customer support team. You can reach them through the following methods:

By Phone:

You can call Curology’s customer support line at 888-287-6564. Their phone lines are open from Monday to Friday, 9:00 AM to 6:00 PM EST.

By Email:

You can send an email to Curology’s customer support team at support@curology.com. They typically respond to emails within 24 business hours.

By Live Chat:

You can also chat with a Curology customer support representative online. To access the live chat, visit Curology’s website and click on the “Chat with us” button located at the bottom right corner of the screen.

By Mail:

You can write a letter to Curology’s customer support team at the following address:

Curology
13624 Fourth St.
Suite 330
Livonia, MI 48150

When contacting Curology’s customer support team, please have your account information ready, including your name, email address, and subscription details.

Using Curology’s Online Form

To cancel your Curology subscription using the online form, follow these detailed steps:

1. Sign In to Your Account

Visit the Curology website and log in to your account using your email address and password.

2. Access the Subscription Management Page

Hover over your name in the top right corner of the website.
In the drop-down menu, select “Account Settings”.
Under the “My Subscription” tab, click on “Manage Subscription”.

3. Submit the Cancellation Request

At the bottom of the “Manage Subscription” page, click on the “Cancel My Subscription” button.
Follow the on-screen prompts to confirm your cancellation. You will be asked to provide a reason for canceling.

Click on the “Cancel Subscription” button to complete the cancellation process.
Note: You will receive a confirmation email once your Curology subscription has been canceled. You will continue to receive access to your Curology account and any products you have already purchased until the end of your current billing cycle.
You can also use the “Pause Subscription” button on the “Manage Subscription” page to temporarily suspend your subscription. This will prevent you from being charged until you reactivate it.

Cancellation via Email

Canceling your Curology subscription via email is a simple and convenient process. Follow these steps to submit your cancellation request:

Draft an email to support@curology.com.
In the subject line, clearly state your intent to cancel your subscription.
In the body of the email, provide the following details:
- Your full name
- Your Curology account email address
- The reason for your cancellation (optional)
- Request to cancel your subscription and discontinue all future shipments and charges.
Review your email for accuracy, ensuring that you have included all necessary information.
Send the email.

Response Time

Curology typically responds to cancellation requests within 1-2 business days. Once processed, your subscription will be canceled, and no further charges will be made to your account.

Additional Notes

It’s important to note that Curology does not offer refunds for unused products. If you have any products that you no longer need, you can contact Curology’s customer support to arrange for a return or exchange.

For further assistance or any additional questions, you can also refer to Curology’s support website.

Notifying through the Curology App

If you prefer to cancel your subscription through the Curology app, follow these steps:

Open the Curology app on your mobile device.
Tap on the “Account” tab.
Scroll down and tap on “Manage Subscription”.
Click on the “Cancel Subscription” button.
Follow the on-screen instructions to confirm your cancellation.

Cancel Subscription Options	Instructions
Via Curology App	Open app Account tab Manage Subscription Cancel Subscription button Confirm

Please note that if you cancel your subscription through the Curology app, any remaining balance on your account will be refunded to your original payment method.

Addressing Special Circumstances

Life throws unexpected curveballs from time to time, and your skincare routine might have to hit a pause. Here’s how Curology handles cancellation under specific circumstances:

Medical Conditions

If a medical condition prevents you from using Curology products, you can request a cancellation by providing proof from a healthcare professional. The cancellation will be effective from the date of the request.

Financial Hardship

In case of financial hardship, Curology offers a temporary pause on your subscription. You can contact customer support to request a pause, which can be for a minimum of one month and up to three months. During this time, your subscription will be inactive, and you won’t be charged for any shipments or services.

Moving Abroad

If you’re moving outside of Curology’s shipping zones, you can cancel your subscription by providing proof of your move. The cancellation will be processed once the proof is verified.

Product Issues

In the unlikely event that you experience severe or unexpected reactions to Curology products, you should discontinue use and contact customer support immediately. They will help you understand the situation and guide you through the cancellation process if necessary.

Subscription Changes

Curology understands that your skincare needs might change over time. If you wish to make changes to your subscription, such as skipping a month or switching delivery frequency, you can do so by logging into your account or contacting customer support.

Remember, the cancellation policies mentioned above are meant to provide flexibility and support in various situations. If you have any specific circumstances not covered here, don’t hesitate to reach out to Curology’s customer support team for assistance.

Deactivating Subscription vs. Cancellation

Deactivating your Curology subscription temporarily pauses your account, while cancellation permanently terminates it. Consider the following before making a decision:

Deactivating: Your subscription will be paused, and you won’t receive any further shipments or be charged until you reactivate.
Cancellation: Your subscription will be terminated immediately, and you will no longer receive any shipments or be charged. Any unused products will be forfeited.

How to Deactivate Your Subscription

1. Log in to your Curology account.
2. Click on “Account Settings” in the top right corner.
3. Under “Subscription,” click on “Manage Subscription.”
4. Click on the “Deactivate Subscription” button.

How to Cancel Your Subscription

1. Log in to your Curology account.
2. Click on “Account Settings” in the top right corner.
3. Under “Subscription,” click on “Cancel Subscription.”
4. Follow the prompts to complete the cancellation process.

Important Considerations When Canceling

Before canceling your subscription, be aware of the following:

Cancellation Deadline	Refund Policy
Must be canceled 7 days before the next billing cycle	No refunds are available for canceled subscriptions

If you have any outstanding charges, they will be processed within 3-5 business days of cancellation.

Considerations for Active Orders

1. Curology Shipments

If you have active Curology shipments, you will need to cancel these separately. You can do so through your account dashboard or by contacting customer support.

2. Upcoming Charges

If you have an upcoming charge scheduled, it may be processed before your cancellation takes effect. You can check your account dashboard for the next billing date.

3. Refunds

Refunds are not typically issued for unused products after cancellation. You may consider forwarding or donating any unopened products.

4. Product Returns

Curology offers a 60-day money-back guarantee for unused products. You can return these products after canceling your subscription to receive a refund.

5. Free Trial Orders

If you signed up for a free trial, you may need to cancel before the end of the trial period to avoid being charged for a full subscription.

6. Subscription Boxes

If you receive Curology products in a subscription box, you may need to cancel the subscription through the box provider’s website.

7. Recurring Payments

If you have set up recurring payments through a third-party service like PayPal, you will need to cancel these separately.

8. Contacting Customer Support

If you have any specific questions or concerns about canceling your Curology subscription, it is recommended to contact customer support directly. They can provide personalized assistance and confirm the cancellation process for your account.

Retaining Access to Formula History

To retain access to your formula history after canceling Curology, you have two options:

Option 1: Download Your Records

1. Log in to your Curology account on the website.
2. Click on “My Account” in the top right corner.
3. Select “My Formula History” from the sidebar.
4. Click on “Download Formula History” at the bottom of the page.

Option 2: Request a Copy

If you’re unable to download your formula history, you can request a copy by:

Method	Steps
Email	Send an email to support@curology.com with the subject line “Request Formula History Copy.”
Mail	Write a letter and mail it to: Curology Customer Support, 750 Battery Street, Suite 900, San Francisco, CA 94111

Your request will be processed within 10 business days. You’ll receive an email containing a link to download your formula history. The link will expire after 30 days, so be sure to download it promptly.

Note that Curology may charge a small fee for providing a physical copy of your formula history.

Alternative Cancellation Options

If you’re having trouble canceling your Curology subscription through the main channels, you can try these alternative options:

1. Email Curology Customer Support

Draft an email to support@curology.com requesting the cancellation of your subscription. Be sure to include your full name, email address, and account information. Provide a brief explanation for your cancellation and attach supporting documents if applicable.

2. Contact Curology via Social Media

Reach out to Curology’s customer support team via their social media platforms like Facebook, Twitter, or Instagram. DM or send a message stating your cancellation request, providing necessary details and reasons. A support representative will guide you through the process.

3. Send a Letter

If other methods fail, compose a formal letter requesting the cancellation of your subscription and mail it to:

Address:	Curology
	1131 Folsom St, Ste 1905 San Francisco, CA 94103

Include your account details, cancellation date, and signature in the letter.

How to Cancel Curology

If you’re no longer using Curology, you can cancel your subscription at any time. Here’s how:

Log in to your Curology account.
Click on “My Account” in the top right corner of the screen.
Under “Subscription,” click on “Cancel Subscription.”
Follow the prompts to confirm your cancellation.

Your subscription will be canceled immediately, and you will not be charged for any future shipments.