Are you ready to say goodbye to your EOS Fitness membership? Whether you’re moving, changing your fitness routine, or simply no longer need the services, canceling your membership can be a straightforward process. In this comprehensive guide, we will walk you through the steps involved in canceling your EOS Fitness membership, ensuring a smooth and hassle-free experience.
The first step in canceling your EOS Fitness membership is to contact the club directly. You can do this either by visiting the club in person or by calling their customer service line. When you contact the club, be prepared to provide your membership number and account information. The club staff will then initiate the cancellation process and provide you with the necessary instructions.
Once you have initiated the cancellation process, you will need to complete a cancellation form. This form will typically require you to provide your personal information, membership details, and the reason for canceling. It’s important to fill out the form accurately and completely to ensure that your cancellation is processed smoothly. In some cases, you may need to provide additional documentation, such as a letter from your doctor if you are canceling due to a medical condition.
Cancellation Policy
Cancelling your EOS Fitness membership is a straightforward process, but it’s essential to understand the cancellation policy to avoid any potential fees or complications. Here’s a detailed breakdown of the EOS Fitness cancellation policy:
1. **Written Notice:** To cancel your EOS Fitness membership, you must submit a written notice to the club where you originally signed up. The written notice should include your name, membership number, the date you wish to cancel, and your signature. It’s important to note that verbal or phone cancellations are not accepted.
2. **30-Day Notice Period:** EOS Fitness requires a 30-day notice period for all membership cancellations. This means that your membership will remain active and you will continue to be charged until the end of the 30-day period following the date you submit your written notice.
3. **Cancellation Fees:** EOS Fitness charges a $50 cancellation fee for all memberships. This fee must be paid at the time you submit your written notice. However, if you are cancelling your membership due to certain circumstances, such as a permanent move or a medical condition, you may be eligible for a fee waiver. You will need to provide documentation to support your request.
4. **No Refunds:** EOS Fitness does not offer refunds for any unused membership fees. Once you cancel your membership, you will not be entitled to a refund for any of the remaining days in your billing cycle.
Fees
The following table summarizes the fees associated with cancelling an EOS Fitness membership:
| Fee | Amount |
|---|---|
| Cancellation Fee | $50 |
Contacting Customer Service
Eos Fitness provides multiple ways for members to get in touch with customer service. You can choose the method that is most convenient for you:
Phone
- Call the Eos Fitness customer service department at 877-367-3686. The line is open Monday to Thursday from 6:00 AM to 12:00 AM EST, Friday from 6:00 AM to 2:00 PM EST, and Saturday to Sunday from 8:00 AM to 8:00 PM EST.
- Send an email to membership@eosfitness.com. While emails are not monitored in real-time, Eos Fitness aims to respond to all inquiries within 24-48 hours.
Live Chat
- For immediate assistance, access the Eos Fitness live chat feature by visiting their website. Click on the “Contact Us” link on the homepage and select “Chat with Us.” An Eos Fitness representative will be available to assist you from Monday to Friday, 8:00 AM to 4:00 PM PST, and Saturday to Sunday, 9:00 AM to 12:00 PM PST.
In-Person
- Visit your local Eos Fitness club and speak to a staff member at the front desk. They will be able to assist you with your request to cancel your membership.
| Method | Availability |
|---|---|
| Phone (877-367-3686) | Monday to Thursday: 6:00 AM – 12:00 AM EST Friday: 6:00 AM – 2:00 PM EST Saturday to Sunday: 8:00 AM – 8:00 PM EST |
| Email (membership@eosfitness.com) | Monitored within 24-48 hours |
| Live Chat | Monday to Friday: 8:00 AM – 4:00 PM PST Saturday to Sunday: 9:00 AM – 12:00 PM PST |
| In-Person | During club operating hours |
Sending an Email
If you prefer to communicate via email, you can cancel your membership by sending a request to EOS Fitness’s customer service team. Include the following information in your email:
- Your full name
- Your membership number
- Your location
- Your request to cancel your membership
- The date you would like your membership to be canceled (if applicable)
Send your request to eosfitness@fitnessintl.com and include the subject line “Cancel Membership.”
In the body of your email, please provide a detailed explanation of your reasons for canceling your membership. This will help EOS Fitness improve their services and ensure a smooth transition for departing members.
Here is a table summarizing the information to include in your email:
| Information | Reason |
|---|---|
| Full name | To identify your account |
| Membership number | To find your specific membership |
| Location | To ensure the correct membership is canceled |
| Request to cancel | To clearly state your intent |
| Cancellation date | To set a specific end date for your membership |
| Reason for cancellation | To provide feedback for improvement |
Calling Corporate Headquarters
If none of the above methods are successful, you can call EOS Fitness corporate headquarters at 1-888-367-3675. The customer service representative you speak with will be able to help you cancel your membership over the phone. You will need to provide your account number and personal information during this call.
Here are some additional tips for canceling your EOS Fitness membership:
- Be polite and respectful when speaking to customer service representatives.
- Have your account number and personal information ready before you call.
- Be prepared to provide a reason for canceling your membership. However, they will not be mad and will process your cancellation without any issues.
- Ask for a confirmation number or email once your membership has been canceled.
| Reason for Cancelation | EOS Fitness Policy |
|---|---|
| Death of a member | Requires a copy of the death certificate |
| Membership transferal to another health club | Requires a letter from the 3rd party |
| Temporary disability lasting more than 60 days | Requires a doctor’s note |
| Military deployment or move | Requires a copy of valid military orders and proof of address change |
| Medical emergencies | Must submit a physician note |
Terminating Membership Online via Website
Canceling your EOS Fitness membership online is a convenient and hassle-free process. Follow these steps to terminate your membership remotely:
- Go to the EOS Fitness website: https://www.eosfitness.com/
- Sign in to your account using your username and password.
- Hover over your name in the top-right corner and select “My Account.”
- Click on the “Membership” tab.
- Scroll down to the “Cancel Membership” section.
- Click on the “Cancel Membership” button. A confirmation pop-up will appear.
- Select the reason for cancellation and enter your electronic signature.
- Click on the “Cancel Membership” button to confirm your cancellation.
- You will receive a confirmation email with details about your cancellation.
Important Notes:
- Online cancellation is only available for month-to-month memberships. Annual memberships must be canceled in person or by phone.
- Cancellations must be submitted at least 30 days before the next billing cycle to avoid being charged for an additional month.
- Any outstanding balance or fees must be paid before the membership can be canceled.
| Cancel Membership | Online | Phone | In Person |
|---|---|---|---|
| Month-to-Month | Yes | Yes | Yes |
| Annual | No | Yes | Yes |
In-Person Cancellation at Fitness Center
Visiting the fitness center in person is a straightforward and direct method to terminate your EOS Fitness membership. Here’s a comprehensive guide to ensure a smooth cancellation process:
1. Visit During Business Hours
Ensure your visit coincides with the fitness center’s regular business hours to avoid any inconvenience.
2. Request a Cancellation Form
Approach the front desk and request a membership cancellation form. Fill out the form with your personal and membership details.
3. Provide a Notice Period
Specify your desired cancellation date, considering the required notice period as per your membership agreement.
4. Submit the Form
Submit the completed form to the front desk staff for processing. They will verify your identity and request your membership card for cancellation.
5. Confirm Cancellation
Double-check with the staff to ensure your cancellation request has been processed. They will provide you with a confirmation or receipt for your records.
6. Return Membership Card
Return your physical membership card to the fitness center staff upon completion of the cancellation process.
7. Receive Refund (If Eligible)
If you have any unused funds or prepaid fees, you may be eligible for a refund. Check with the front desk staff about the specific refund policy and eligibility criteria.
| Refund Eligibility | Refund Amount |
|---|---|
| Unused Fees | Refund of remaining fees, pro-rated for the unused period |
| Prepaid Fees | Refund of prepaid dues |
| Annual Fees | No refund, as these are considered non-refundable |
Handling Early Termination Fees
If you cancel your Eos Fitness membership before the end of your contract term, you may be required to pay an early termination fee (ETF). The ETF is typically a flat fee or a percentage of your remaining membership balance.
- Review your membership contract. The ETF will be outlined in your membership contract. Be sure to read the contract carefully to understand the terms and conditions of cancellation.
- Contact your gym. Once you have reviewed your contract, contact your gym to inquire about the ETF. The staff can provide you with specific information about the fee and the process for canceling your membership.
- Negotiate the fee. In some cases, you may be able to negotiate a lower ETF. Be prepared to explain your reasons for canceling your membership and provide documentation if necessary.
- Pay the fee. Once you have negotiated the ETF, you will need to pay the fee in full. You can typically pay the fee at the gym or online.
- Cancel your membership. Once you have paid the ETF, your membership will be canceled. Be sure to get a confirmation email or letter from the gym.
- Return your key tag or access card. When you cancel your membership, you will need to return your key tag or access card to the gym.
- Cancel your auto-renew. If you have signed up for auto-renew, be sure to cancel it. This will prevent your membership from being renewed after it expires.
- Get a refund. If you have paid for any unused services, you may be eligible for a refund. Contact your gym to inquire about the refund process.
| State | ETF |
|---|---|
| California | $50 |
| Texas | $75 |
| Florida | $100 |
Confirming Cancellation
Once you have submitted your cancellation request, you will receive a confirmation email or text message from Eos Fitness. This email or text message will contain your cancellation details, including the date your membership will be canceled.
It is important to keep this confirmation email or text message for your records. If you have any questions about your cancellation, you can contact Eos Fitness customer service with the information provided in the confirmation email or text message.
What to do if you don’t receive a confirmation email or text message
If you do not receive a confirmation email or text message within 24 hours of submitting your cancellation request, you should contact Eos Fitness customer service. You can reach customer service by phone at (800) 453-3673 or by email at support@eosfitness.com.
| Contact Method | Contact Information |
|---|---|
| Phone | (800) 453-3673 |
| support@eosfitness.com |
Check Your Contract
Carefully review the terms and conditions of your membership contract, paying special attention to any cancellation policies or fees. Ensure you understand the requirements and any associated costs before proceeding with the cancellation process.
Contact Customer Service
Reach out to Eos Fitness customer service via phone, email, or in-person at your local gym. Politely inform them of your intention to cancel your membership and inquire about the necessary steps.
Submit a Written Cancellation Request
Some gyms may require you to submit a written cancellation request. Download the cancellation form from Eos Fitness’s website or request one at your local gym. Fill out the form accurately and submit it to the designated address.
Follow Up
Once you have initiated the cancellation process, follow up with Eos Fitness to confirm that your request has been received and is being processed. This can help prevent any misunderstandings or delays.
Be Prepared to Pay Cancellation Fees
Depending on your contract and the cancellation policy, you may be liable for cancellation fees. Inquire with customer service about any applicable fees before canceling.
Cancel Automatic Payments
If you have set up automatic payments for your Eos Fitness membership, be sure to cancel them as well. Contact your bank or payment provider to stop recurring payments.
Return Equipment
If you have rented any equipment from Eos Fitness, return it to the gym before your membership is canceled. Failure to do so may result in additional charges.
Request a Refund
If you have paid for membership fees in advance, inquire about the possibility of receiving a refund for the unused portion. The refund policy may vary depending on the gym’s cancellation policy.
Consider Freezing Your Membership
If you are unsure about canceling your membership permanently, consider freezing it instead. This option allows you to pause your membership for a specified period, such as during a vacation or work travel.
Additional Tips
Avoid Verbal Cancellations
To prevent any misunderstandings or disputes, always cancel your membership in writing or by contacting customer service. Verbal cancellations may not be considered valid.
Negotiate a Settlement
If you encounter difficulties canceling your membership or have extenuating circumstances, consider reaching out to customer service or management to negotiate a mutually agreeable settlement.
Be Courteous and Professional
Throughout the cancellation process, maintain a courteous and professional demeanor. This will help ensure a smooth and positive experience.
Consider the Cancellation Date
Request your membership cancellation to take effect on a specific date. This will help you avoid any confusion or overlap with future billing cycles.
Keep a Record of Your Cancellation
Retain a copy of any written cancellation request, emails, or phone records related to the cancellation. This documentation will serve as proof if any issues arise in the future.
Use a Cancellation Service
If you find the cancellation process challenging or time-consuming, consider using a cancellation service. These services can assist with the cancellation, often for a fee.
Be Aware of Refund Policies
Understand the refund policy before canceling your membership. Different gyms have varying policies regarding refunds for unused time or initiation fees.
Check for Membership Discounts
If you decide to rejoin Eos Fitness in the future, inquire about any membership discounts or promotions that may be available for returning members.
Consider Referrals
As a token of appreciation for your membership, consider referring friends or family to Eos Fitness before canceling. This may benefit both parties involved.
Maintain a Positive Relationship
Even after canceling your membership, maintain a positive relationship with Eos Fitness. This can enhance your experience if you ever decide to rejoin in the future.
How to Cancel EOS Fitness Membership
EOS Fitness is a chain of fitness centers that offer various membership plans. If you need to cancel your EOS Fitness membership, here are the steps to follow:
- Go to the EOS Fitness website and log in to your account.
- Click on the “My Account” tab and then select the “Membership” option.
- Scroll down to the bottom of the page and click on the “Cancel Membership” button.
- Follow the prompts to complete the cancellation process. You will need to provide your reason for canceling and confirm your cancellation request.
Once you have completed these steps, your EOS Fitness membership will be canceled. You will receive a confirmation email from EOS Fitness to confirm your cancellation.
