Have you ever made an order on Grubhub and then had a change of heart? Maybe you found a better deal, or you simply decided you didn’t want the food anymore. Whatever the reason, it’s important to know how to cancel your Grubhub order. If you don’t, you may end up getting charged for food that you don’t want. In this article, we will show you how to cancel your Grubhub order in a few simple steps. We will also provide some tips on how to avoid making mistakes when canceling your order.
The first step is to open the Grubhub app or website. Once you are logged in, you will need to find the order that you want to cancel. To do this, click on the “Orders” tab. You will then see a list of all of your recent orders. Find the order that you want to cancel and click on it. On the order details page, you will see a button that says “Cancel Order.” Click on this button and follow the prompts to confirm your cancellation. Once your order has been canceled, you will receive a confirmation email from Grubhub.
Cancelling Orders Through the App
If you need to cancel your Grubhub order quickly and conveniently, using the app is the most straightforward option. Follow these steps to cancel your order through the Grubhub app:
- Open the Grubhub app: Launch the Grubhub app on your smartphone or tablet.
- Find your order: Navigate to the “Orders” section of the app and locate the order you wish to cancel.
Canceling Your Order
- Tap the “Cancel Order” button: Once you’ve found your order, tap on the “Cancel Order” button.
- If you’re within the cancellation window (typically 15-30 minutes after placing the order), you can cancel it directly within the app.
- If you’re outside of the cancellation window, you’ll need to contact Grubhub’s customer service to request a cancellation.
- Confirm cancellation: A pop-up will appear asking you to confirm your cancellation. Tap on the “Confirm” button to proceed.
- Refund processing: Grubhub will send you an email confirmation and issue a refund to your original payment method within 3-5 business days.
Note: Cancelling an order past the cancellation window may result in a cancellation fee. Check the Grubhub app or website for the cancellation policy specific to your order.
Cancelling Orders via Website
To cancel an order through the Grubhub website, follow these steps:
- Visit the Grubhub website and sign in to your account.
- Click on the “Orders” page.
- Find the order you wish to cancel and click on “View Details”.
- Scroll down to the bottom of the order details page and click on the “Cancel Order” button.
If the “Cancel Order” button is not visible, it means the order is already in progress or has been completed, and cannot be canceled.
Once you click the “Cancel Order” button, you will be asked to confirm your cancellation. Click on the “Confirm Cancellation” button to finalize the process.
You will then receive an email and/or text message confirming the cancellation of your order. The refund process will begin within a few business days, and the amount will be credited to the original payment method used for the purchase.
Special Circumstances for Order Cancellation
There may be instances where Grubhub allows order cancellation even after the restaurant has started preparing the food. Here are some common scenarios:
| Scenario | Cancellation Eligibility | Refund Policy |
|---|---|---|
| Order placed but not yet confirmed by the restaurant | Yes | Full refund |
| Order confirmed but not yet prepared | Yes | Partial refund (delivery fee only) |
| Order partially prepared but not yet dispatched | Case-by-case basis | Partial refund or credit towards future orders |
In these cases, contacting Grubhub customer support is highly recommended to determine the eligibility for cancellation and the applicable refund policy.
Contacting Customer Service to Cancel
If your circumstances prevent you from canceling through the app, contacting Grubhub’s customer service team is an alternative option. To do this:
1. Gather Your Order Details
Make sure to have your order number or receipt ready when you call or chat with customer service, as they will need this information to process your cancellation.
2. Contact Grubhub Customer Service
You can reach Grubhub’s customer service team through the following channels:
| Channel | Contact Information |
|---|---|
| Phone | (877) 251-4118 |
| Chat | Visit https://help.grubhub.com/hc/en-us/requests/new and click on “Chat with us” |
3. Explain the Situation and Request Cancellation
Explain to the customer service representative why you need to cancel your order and provide your order details. They will assist you with processing the cancellation and may ask for additional information, such as the reason for cancellation or whether you would like a refund.
4. Confirm the Cancellation
Once the customer service representative has processed your cancellation, they will confirm the cancellation details and provide you with an estimated time for the refund to be processed (if applicable).
5. Troubleshooting Common Issues
If you encounter any issues while contacting customer service or during the cancellation process, here are some troubleshooting tips:
- Long Wait Times: If you experience long wait times when calling customer service, consider using the chat option instead.
- Unresponsive Customer Service: If you are unable to get a response from customer service, try again at different times of the day or on different days.
- Difficulty Cancelling: If customer service is unable to cancel your order, it may be because the order has already been prepared or delivered. In this case, you may need to contact the restaurant directly to inquire about a refund or other options.
Timeframe for Order Cancellation
The timeframe for canceling a Grubhub order varies depending on the status of the order and the restaurant’s policy. Here’s an overview of the general timelines:
Before the restaurant accepts the order: You can cancel an order anytime before the restaurant confirms it. The cancellation process is typically instant, and you’ll receive a confirmation email or message.
After the restaurant accepts the order: Once a restaurant accepts an order, it may take longer to cancel. Here’s how the cancellation process typically works depending on the time elapsed:
| Time Since Restaurant Acceptance | Cancellation Process |
|---|---|
| Within 5 minutes | Contact Grubhub customer support. They may be able to cancel the order and refund your payment. |
| 5-10 minutes | Contact the restaurant directly. They may be willing to cancel the order, but there’s no guarantee. |
| After 10 minutes | It’s unlikely to cancel the order. Contact the restaurant to explain your situation and see if they can accommodate you in any way. |
Note: Some restaurants have a strict no-cancellation policy once they’ve accepted an order. It’s always best to check the restaurant’s policy before ordering if you’re unsure about the cancellation timeframe.
Canceling a Grubhub Order
To cancel an order on Grubhub, follow these steps:
- Open the Grubhub app or website.
- Go to “Orders”.
- Find the order you want to cancel.
- Click or tap “Cancel Order”.
- Confirm that you want to cancel the order.
- Once you submit your cancellation, a Grubhub representative will review your request.
- If your order is eligible for cancellation, you’ll receive a refund as per the company’s refund policy.
Refund Policy for Canceled Orders
Grubhub’s refund policy for canceled orders depends on the following factors:
- Time of cancellation: The sooner you cancel your order, the more likely you are to receive a full refund.
- Reason for cancellation: Grubhub may offer a full refund if you cancel your order because the restaurant is closed or if the food is taking too long to be delivered. However, you may not receive a refund if you cancel your order because you simply changed your mind.
- Payment method: Some payment methods, such as Grubhub gift cards, may not be eligible for refunds.
Here is a table summarizing Grubhub’s refund policy for canceled orders:
| Time of Cancellation | Reason for Cancellation | Payment Method | Refund Amount |
|---|---|---|---|
| Before the restaurant confirms your order | Any reason | Any | Full refund |
| After the restaurant confirms your order but before it’s dispatched | Restaurant is closed or food is taking too long to be delivered | Any | Full refund |
| After the restaurant confirms your order and it’s been dispatched | Restaurant is closed or food is taking too long to be delivered | Credit/debit card | Partial refund (delivery fee may be deducted) |
| After the restaurant confirms your order and it’s been dispatched | Any other reason | Any | No refund |
Tips for Smooth Order Cancellation
1. Contact Grubhub Support Asap
Time is of the essence when canceling a Grubhub order. The sooner you reach out to customer support, the higher the chances of successfully canceling the order before it’s processed.
2. Be Polite and Clear
When communicating with Grubhub support, be polite and state your intention to cancel an order clearly. Provide the order number and any additional information that may be helpful.
3. Explain Your Reason (Optional)
While not necessary, providing a brief explanation for canceling the order can help expedite the process. However, it’s optional, and you can skip this step if you prefer.
4. Check Grubhub’s Cancellation Policy
Review Grubhub’s cancellation policy to understand the terms and conditions related to order cancellation. This will give you a clear idea of whether you’re eligible for a refund or not.
5. Request a Refund if Eligible
If the order has been canceled before it was processed or the restaurant has not yet started preparing it, you’re likely eligible for a full refund. Request the refund through Grubhub support.
6. Check Your Payment Method
Once the order is canceled, check your payment method to ensure the refund has been processed. If you don’t receive the refund within a reasonable timeframe, contact Grubhub support for assistance.
7. If the Order Has Been Processed
If the order has already been processed, Grubhub’s cancellation policy may not allow for a refund. However, you can still contact the restaurant directly and explain your situation. They may be willing to accommodate your request.
8. Contact the Restaurant
In some cases, reaching out to the restaurant directly may be beneficial. Politely explain your situation and inquire if they can cancel the order on their end. This can be helpful if the order has been placed through Grubhub but has not yet been processed by the restaurant.
9. Follow the Grubhub App Notifications
Once you initiate the cancellation process, Grubhub will send you notifications regarding the status of your order. Pay attention to these notifications and follow the instructions provided. They will keep you updated on the cancellation progress and any further actions required on your end.
| Cancellation Outcome | Action |
|---|---|
| Order Canceled Before Processing | Full refund |
| Order Canceled After Processing | Contact restaurant directly for accommodation |
| Order Cannot Be Canceled | Contact Grubhub support for assistance |
Contact Grubhub Support
If you encounter any issues canceling your order through the app or website, don’t hesitate to reach out to Grubhub’s customer support team. You can call them at 1 (877) 588-3663 or use the in-app chat feature. They will guide you through the cancellation process and help resolve any difficulties you encounter. Remember, Grubhub’s support team is dedicated to providing prompt and efficient assistance.
Troubleshooting Common Cancellation Issues
1. Order has already been accepted by the restaurant
If your order has already been accepted by the restaurant, it may not be possible to cancel it through the Grubhub app or website. However, you can still try contacting the restaurant directly to inquire about the cancellation. The restaurant may be able to accommodate your request, especially if the food preparation has not yet begun.
To contact the restaurant, find their phone number in the “Recent Orders” section of the Grubhub app or on the Grubhub website. Explain your situation and ask if they are willing to cancel your order. Be polite and understanding, as the restaurant may have already started preparing your food.
2. Order is already on its way to your delivery address
If your order has already been picked up by the delivery driver, it may not be possible to cancel it. However, you can still contact the delivery driver through the Grubhub app or website to inquire about the possibility of canceling the order. The driver may be able to accommodate your request, especially if they are close to your delivery address.
To contact the delivery driver, find their phone number in the “Order Tracking” section of the Grubhub app or on the Grubhub website. Explain your situation and ask if they are willing to cancel your order. Be polite and understanding, as the driver may have already spent time and effort preparing to deliver your food.
3. You have already canceled your order
If you have already canceled your order through the Grubhub app or website, you will not be able to cancel it again. The cancellation process is irreversible once it has been completed.
If you have accidentally canceled your order, you can try contacting Grubhub customer support to inquire about the possibility of reinstating it. However, it is important to note that Grubhub may not be able to accommodate this request, especially if the restaurant has already begun preparing your food.
How to Cancel a Grubhub Order
Canceling a Grubhub order is a straightforward process that can be completed in a few simple steps. Here’s how to do it:
- Log in to your Grubhub account.
- Click on the “Orders” tab.
- Find the order you want to cancel and click on the “Cancel Order” button.
- Select the reason for canceling your order from the drop-down menu.
- Click on the “Cancel Order” button again to confirm your cancellation.
Your order will be canceled immediately, and you will receive a confirmation email from Grubhub. If you have already paid for your order, you will be refunded the full amount to your original payment method.
People Also Ask About How to Cancel a Grubhub Order
Can I cancel a Grubhub order after it has been placed?
Yes, you can cancel a Grubhub order after it has been placed, but there may be a cancellation fee.
How much is the cancellation fee for Grubhub?
The cancellation fee for Grubhub is $5.00.
Can I get a refund if I cancel my Grubhub order?
Yes, you will receive a full refund if you cancel your Grubhub order before it has been accepted by a restaurant.
