Have you ever found yourself in a situation where you’ve placed an order on Grubhub and then realized you made a mistake or changed your mind? Don’t worry, you’re not alone. Grubhub allows customers to cancel their orders under certain conditions. In this article, we’ll guide you through the step-by-step process of how to cancel a Grubhub order, regardless of your reason for doing so. Whether you’ve ordered the wrong item, found a better deal elsewhere, or simply had a change of heart, we’ve got you covered.
Before we delve into the cancellation process, it’s important to note that Grubhub’s cancellation policy may vary depending on the restaurant you ordered from. Some restaurants may have stricter cancellation policies than others. Therefore, it’s always a good idea to check the restaurant’s cancellation policy before placing your order. If the restaurant allows cancellations, you can proceed with the steps outlined below.
To cancel a Grubhub order, you can either contact the restaurant directly or go through the Grubhub app or website. If you choose to contact the restaurant, you can call them or use the chat feature on the Grubhub app to request a cancellation. However, it’s important to note that the restaurant may charge a cancellation fee, especially if the order has already been prepared or is in the process of being delivered. If you choose to cancel through the Grubhub app or website, you can follow these steps: Open the Grubhub app or website and log in to your account. Click on the “Orders” tab and select the order you want to cancel. Click on the “Cancel Order” button and follow the prompts to complete the cancellation process.
Cancelling an Order Via the Grubhub App
Cancelling an order through the Grubhub app is a straightforward process that can be completed in a few simple steps. Here’s a detailed guide on how to do it:
- Open the Grubhub app and navigate to your order history.
- Locate the order you wish to cancel and tap on it.
- Scroll down to the bottom of the order details page and tap on the “Cancel Order” button.
- Confirm your cancellation by tapping on the “Yes, Cancel Order” button in the pop-up window.
Once you have successfully canceled your order, you will receive a confirmation email and text message from Grubhub. If you have already been charged for the order, the refund process will be initiated immediately and should appear in your account within 5-7 business days.
Please note that orders that have already been accepted by the restaurant or are in transit cannot be canceled through the app. In such cases, you will need to contact Grubhub’s customer support team for assistance.
Cancelling an Order Online through Grubhub’s Website
To cancel an order online using Grubhub’s website, follow these steps:
- Go to the Grubhub website and log in to your account.
- Click on the “My Orders” tab.
- Find the order you want to cancel and select the “Cancel” option.
- Confirm your cancellation by clicking on the “Yes” button.
Options for Cancelling an Order
There are several options available for cancelling an order through Grubhub’s website:
| Option | Description |
|---|---|
| Cancel before the restaurant accepts the order | You can cancel your order without penalty before the restaurant accepts it. |
| Cancel after the restaurant accepts the order | You may be able to cancel your order after the restaurant accepts it, but you may be charged a cancellation fee. |
| Cancel due to a problem with the order | If there is a problem with your order, such as missing items or incorrect items, you can cancel your order and receive a refund. |
Contacting Customer Service for Order Cancellation
If you need to cancel your Grubhub order, contacting customer service is the most reliable method. Here’s a detailed guide on how to reach out:
- Call Grubhub Support: Dial 1-877-478-2482 and follow the prompts to connect with a customer service representative.
- Chat with Grubhub Support: Visit the Grubhub website and click on the “Help” icon located at the bottom right corner of the page. Select “Chat with us” to start a conversation with a live agent.
- Submit a Cancellation Request Form: This option is suitable if you have time to spare. Visit the Grubhub website and click on “Help” > “Cancel an Order.” Fill out the cancellation request form and submit it for processing. Keep in mind that the processing time for cancellation requests varies depending on the status of your order.
Additional Information for Submitting a Form
To ensure a successful order cancellation using the form, consider the following:
- Request Early: Submitting your cancellation request promptly increases the chances of avoiding any food preparation or delivery charges.
- Provide Accurate Order Details: Include your order number, restaurant name, and the specific items you want to cancel.
- Explain Your Reason (Optional): Providing a reason for cancellation helps Grubhub improve its services and may expedite the process.
| Cancellation Request Method | Estimated Wait Time |
|---|---|
| Call Support | Immediate |
| Chat with Support | 5-10 minutes |
| Cancellation Request Form | 1-2 business days |
Eligibility Criteria for Order Cancellation
To be eligible for an order cancellation refund, your order must meet certain criteria:
1. Order Status
The order must still be in “Preparing” or “Cooking” status. Once the order has been picked up or delivered, it cannot be canceled.
2. Time Frame
You must cancel your order within 15 minutes of placing it. After 15 minutes, the order will be locked and cannot be canceled.
3. Reason for Cancellation
You must provide a valid reason for canceling your order, such as:
- You changed your mind.
- You found a better deal elsewhere.
- The restaurant is closed.
- You have an emergency.
4. Specific Cancellation Procedures for Restaurants
Some restaurants have specific cancellation policies and procedures. Here are some common examples:
| Restaurant | Cancellation Policy |
|---|---|
| McDonald’s | Orders can be canceled within 5 minutes of being placed. |
| Starbucks | Orders can be canceled within 10 minutes of being placed. |
| Chipotle | Orders can be canceled within 15 minutes of being placed, or before they are prepared. |
| Domino’s Pizza | Orders can be canceled within 20 minutes of being placed. |
It is important to note that these are just a few examples. The specific cancellation policy for your chosen restaurant may vary.
Fees and Penalties Associated with Order Cancellation
If you need to cancel your Grubhub order, there are a few things you should keep in mind regarding fees and penalties:
1. Cancellation Before Restaurant Accepts Order
If you cancel your order before the restaurant has accepted it, there are usually no fees or penalties involved.
2. Cancellation After Restaurant Accepts Order
If you cancel your order after the restaurant has accepted it, you may be charged a cancellation fee. This fee varies depending on the restaurant, but it is typically around $5. In some cases, you may also be charged for the food that has already been prepared.
3. Cancellation After Driver is Dispatched
If you cancel your order after the driver has been dispatched, you will likely be charged the full price of the order. This is because the restaurant has already prepared the food and the driver has already been paid for their time.
4. Cancellation After Delivery
Once your order has been delivered, you cannot cancel it. However, you may be able to get a refund or credit if there is a problem with your order.
5. Special Cases
There are some special cases in which you may be able to cancel your order without penalty. For example, if the restaurant is closed or if the food is not prepared correctly, you may be able to get a refund without being charged a cancellation fee. It is always best to contact Grubhub customer service to inquire about any special circumstances and to determine if you will be charged a cancellation fee.
| Cancellation Time | Cancellation Fee |
|---|---|
| Before Restaurant Accepts Order | Usually no fee |
| After Restaurant Accepts Order | Around $5 |
| After Driver is Dispatched | Full price of order |
| After Delivery | No cancellation |
Timeframe for Order Cancellation
The timeframe for order cancellation on Grubhub depends on the status of your order:
| Order Status | Cancellation Timeframe |
|---|---|
| Pending | Can be cancelled immediately |
| Confirmed | Can be cancelled within 5 minutes of being confirmed |
| Preparing | Cannot be cancelled |
| Out for Delivery | Cannot be cancelled |
| Delivered | Cannot be cancelled |
Confirming Order Cancellation
Once you have completed the above steps, you should receive an email or notification from Grubhub confirming the cancellation of your order. This email will contain a cancellation number and details about any refund you may be entitled to. If you do not receive a confirmation within a reasonable amount of time, you can contact Grubhub directly to verify the status of your order.
It’s important to note that order cancellation may not always be instant. During peak hours or on busy holidays, Grubhub may not be able to process cancellations immediately. However, the company strives to handle all cancellations as promptly as possible and will provide an estimated time frame for the cancellation to be processed.
If you have any further questions or concerns about canceling an order, you can reach out to Grubhub’s customer support team through their website, email, or phone. They are available 24/7 to assist you with any issues related to your order and cancellation requests.
Method |
Action |
| Send an email to support@grubhub.com and explain your situation. | |
| Phone | Call Grubhub’s customer support line at 1-877-853-4262. |
| Live Chat | Go to Grubhub’s website, click on the “Help Center,” and then select “Live Chat” to speak with a representative. |
Canceling Grubhub Order
To cancel your Grubhub order, follow these steps:
- Go to the Grubhub website or open the app.
- Log in to your account.
- Click on “My Orders”.
- Find the order you want to cancel and click on “Cancel Order”.
- Select a reason for canceling your order.
- Click on “Submit”.
Alternative Options for Order Modification or Refund
If you need to make changes to your order or request a refund, you can contact Grubhub customer service. You can do this:
- By phone: 1-800-850-8902
- By email: support@grubhub.com
- Through the Grubhub website or app
When you contact customer service, be sure to have your order number and the reason for your request. Grubhub will then review your request and take the appropriate action.
Additional Information
- You can only cancel an order before it has been prepared or picked up by the delivery driver.
- If you cancel your order after it has been prepared or picked up, you will not be eligible for a refund.
- If you have any questions about canceling your Grubhub order, please contact customer service.
Cancellation Policy
Grubhub’s cancellation policy is as follows:
You can cancel your order without penalty up until the restaurant begins preparing your food. Once the restaurant has started preparing your food, you will be charged a cancellation fee. The cancellation fee is equal to the full price of your order, minus any discounts or promotions that you may have applied.
| Cancellation Time | Cancellation Fee |
| Before the restaurant begins preparing your food | No fee |
| After the restaurant begins preparing your food | Full price of your order, minus any discounts or promotions |
Reasons for Order Cancellation
Customers may choose to cancel their Grubhub order for a variety of reasons. Some common reasons include:
- Change of plans: The customer may have changed their mind about ordering food or may have made plans to eat elsewhere.
- Order error: The customer may have accidentally placed the wrong order or entered the incorrect delivery address.
- Restaurant closure: The restaurant the customer ordered from may have closed or may be experiencing technical difficulties.
- Delivery delay: The customer’s order is taking longer than expected to arrive, and they may no longer want it.
- Item unavailability: The customer may have ordered an item that is out of stock at the restaurant.
- Refund request: The customer may wish to cancel their order and request a refund for any reason.
- Pricing issue: The customer may have noticed a pricing error on the order and wish to cancel it.
- Duplicate order: The customer may have accidentally placed the same order twice and wish to cancel one of them.
- Restaurant error: The customer may have received the wrong order or incomplete order.
Other Reasons
In addition to the reasons listed above, customers may also cancel their order due to personal or unforeseen circumstances, such as:
- Medical emergency: The customer may have a medical emergency that prevents them from receiving or eating the food.
- Transportation issues: The customer may have transportation issues that prevent them from getting to the delivery location.
- Weather conditions: Severe weather conditions may prevent the delivery driver from safely delivering the food.
- Family or work emergency: The customer may have a family or work emergency that requires their immediate attention.
- Other unforeseen circumstances: Any other unexpected or unforeseen event that prevents the customer from receiving or eating the food.
Tips for Avoiding the Need to Cancel Grubhub Orders
There are a few measures you can put in place to minimize the likelihood of needing to cancel your Grubhub order:
1. Double-Check Your Order Before Submitting
Verify that you’ve chosen the appropriate restaurant, dishes, and any special instructions to avoid receiving an unsatisfactory order.
2. Provide Accurate and Complete Address
Ensure your delivery address is correctly entered to prevent delays or incorrect deliveries.
3. Use a Valid Phone Number
Provide a working phone number so the driver can contact you if needed.
4. Consider the Estimated Delivery Time
Be mindful of the estimated delivery time and place your order accordingly to avoid hunger pangs or cold food.
5. Track Your Order
Use the Grubhub app or website to track the status of your order and anticipate its arrival.
6. Contact the Restaurant Directly
If you have any specific requests or concerns, it’s advisable to reach out to the restaurant directly before placing your order.
7. Check the Order upon Receipt
Inspect your order carefully upon delivery to ensure it’s correct and satisfactory.
8. Communicate Early
If you need to cancel your order, do so as soon as possible to minimize inconvenience for the restaurant and driver.
9. Be Courteous
Understand that cancellations can disrupt the restaurant’s operations. Be polite and apologetic when canceling an order.
10. Learn the Grubhub Cancellation Policy
Familiarize yourself with Grubhub’s cancellation policy to avoid any potential fees or penalties.
By following these tips, you can proactively reduce the need to cancel your Grubhub orders and ensure a smooth and enjoyable dining experience.
How To Cancel Grubhub Order
If you need to cancel a Grubhub order, you can do so by following these steps:
- Open the Grubhub app or website.
- Log in to your account.
- Find the order you want to cancel.
- Click on the “Cancel Order” button.
- Follow the prompts to complete the cancellation process.
If you are unable to cancel your order online, you can call Grubhub customer service at 1-800-451-8296.
People Also Ask
Can I cancel my Grubhub order after it has been placed?
Yes, you can cancel your Grubhub order after it has been placed, but there may be a cancellation fee.
How much is the cancellation fee for Grubhub?
The cancellation fee for Grubhub is $5.99.
Can I get a refund if I cancel my Grubhub order?
Yes, you can get a refund if you cancel your Grubhub order before it has been picked up by the driver. If the order has already been picked up by the driver, you will not be eligible for a refund.
