Have you ever placed an order on Grubhub, only to later realize you made a mistake or changed your mind? If so, you’re not alone. Grubhub allows users to cancel orders, but the process can be confusing. In this article, we will provide you with a step-by-step guide on how to cancel Grubhub orders, as well as some important things to keep in mind.
First, it’s important to note that you can only cancel an order if it has not yet been accepted by the restaurant. Once an order has been accepted, it cannot be canceled. To cancel an order, simply open the Grubhub app and go to the “Orders” tab. Find the order you want to cancel and tap on it. Then, tap on the “Cancel Order” button. You will be asked to confirm your cancellation. Once you confirm, the order will be canceled and you will receive a refund.
There are a few things to keep in mind when canceling Grubhub orders. First, if you cancel an order too many times, Grubhub may limit your ability to order food in the future. Second, if you cancel an order after it has been accepted by the restaurant, you may still be charged for the food. Finally, if you have any questions about canceling Grubhub orders, you can contact Grubhub customer service for assistance.
Steps to Cancel Grubhub Orders Through the App or Website
1. Navigate to the Order History
To initiate the cancellation process for your Grubhub order through the app or website, start by accessing your “Orders” page. On the Grubhub app, tap the three horizontal bars in the top left corner of the screen and select “Orders” from the menu. If you’re using the website, click “My Account” at the top right corner, followed by “Orders.” This section will present you with a comprehensive list of your past and current orders.
Locate the specific order you wish to cancel. Grubhub orders are typically categorized into three statuses: “Confirmed,” “Preparing,” and “Delivered.” The “Confirmed” status indicates that your order has been received by the restaurant but has not yet begun preparation. The “Preparing” status signifies that the restaurant is working on your order. Finally, the “Delivered” status means that your order has already been fulfilled and cannot be canceled.
If your order is in the “Confirmed” or “Preparing” stage, you can proceed to cancel it by following the steps described below.
| Platform | Steps |
|---|---|
| App | Click the “Cancel Order” button located beneath the order details. |
| Website | Hover over the order and click the “Cancel Order” option that appears. |
Grace Period for Cancelling Grubhub Orders
After placing an order on Grubhub, you may have a brief grace period during which you can cancel the order without penalty. The grace period varies depending on the restaurant and the delivery time. Grubhub does not specify a standard grace period, so it is best to check with the restaurant directly. If you cancel within the grace period, you will not be charged for the order. If you cancel after the grace period, you may be charged a cancellation fee.
To cancel an order within the grace period, follow these steps:
- Go to the Grubhub website or open the Grubhub app.
- Sign in to your account.
- Click on the order you want to cancel.
- Click on the “Cancel Order” button.
- Confirm the cancellation.
If you are unable to cancel the order within the grace period, you can contact Grubhub customer service to request a cancellation.
| Grace Period | Cancellation Fee |
|---|---|
| Within 5 minutes of placing the order | No cancellation fee |
| After 5 minutes of placing the order | $5 cancellation fee |
Refund Policy for Cancelled Grubhub Orders
After an order is placed on Grubhub, it is unable to be modified or cancelled through the Grubhub platform. If a customer wishes to cancel their order, they must contact the restaurant directly to request the cancellation. If a restaurant cancels an order after it has been placed, Grubhub will automatically issue a refund to the customer’s original payment method.
If a customer cancels an order before it has been processed by the restaurant, Grubhub will cancel the order and refund the customer’s payment in full. If a customer cancels an order after it has been processed by the restaurant, the refund amount may be reduced or the customer may not receive a refund at all, depending on the restaurant’s cancellation policy.
Please note that Grubhub does not issue refunds for orders that are delivered late or that are incorrect. If a customer has an issue with their order, they should contact the restaurant directly to request a refund or replacement.
For more information on Grubhub’s refund policy, please visit the Grubhub website.
| Refund Amount | Cancellation Timing |
|---|---|
| Full refund | Order cancelled before processing |
| Partial refund or no refund | Order cancelled after processing |
| No refund | Order delivered late or incorrect |
Contacting Grubhub Customer Service for Cancellation
If you need to cancel your Grubhub order for any reason, you can contact Grubhub’s customer service team in a few different ways:
- By phone: You can call Grubhub’s customer service line at 1-877-404-8226.
- By email: You can email Grubhub’s customer service team at support@grubhub.com.
- Through the Grubhub website: You can cancel your order through the Grubhub website by going to the “My Orders” page and clicking on the “Cancel Order” button.
What information will I need to provide?
When you contact Grubhub’s customer service team to cancel your order, you will need to provide the following information:
| Information | Description |
|---|---|
| Order number | The unique number assigned to your order. |
| Reason for cancellation | A brief explanation of why you are canceling your order. |
| Refund method | The method you would like to use to receive your refund. |
Cancelling Grubhub Orders Over the Phone
If you prefer speaking to a live representative, you can cancel your Grubhub order over the phone. Here’s a step-by-step guide to assist you:
- Call Grubhub Support: Dial 1-877-582-6368 to reach Grubhub’s customer support team.
- Provide Order Details: Have your Grubhub account information and order number ready.
- Explain Cancellation Reason: Briefly explain why you want to cancel your order. For example, incorrect address, wrong items, or delayed delivery.
- Confirm Cancellation: The representative will verify your order details and the reason for cancellation.
- Cancellation Processed: Once confirmed, the representative will process the cancellation and notify you via email or text message.
Additional Notes:
| Cancellation Status | Timeline |
|---|---|
| Immediately | If the restaurant has not yet prepared your order, it can be cancelled without penalty. |
| Within 5 minutes of placing order | A small cancellation fee may apply. |
| After 5 minutes | The order may be ineligible for cancellation. The restaurant may have already begun preparing or delivering your food. |
Reasons for Cancelling Grubhub Orders
There are various reasons why you might need to cancel a Grubhub order. Some common reasons include:
1. Change of plans:
You may have changed your mind about the food you ordered or decided to eat elsewhere.
2. Incorrect order:
If you accidentally ordered the wrong items or if the restaurant made a mistake, you may need to cancel the order.
3. Restaurant is closed:
If the restaurant is unexpectedly closed, you will need to cancel your order.
4. Long delivery time:
If the estimated delivery time is too long, you may want to cancel your order and find a quicker option.
5. Food is no longer available:
If the restaurant runs out of the item you ordered, you may need to cancel the order.
6. Unsatisfactory customer service:
If you experience poor customer service from Grubhub or the restaurant, you may want to cancel the order and take your business elsewhere.
7. Payment issues:
If you encounter difficulties with payment, you may need to cancel the order and try again later.
8. Other reasons:
There may be other reasons why you need to cancel your order, such as a medical emergency or a change in your schedule.
Tips for Successful Grubhub Order Cancellations
Canceling a Grubhub order can be frustrating if not done correctly. Here are some tips to help ensure a smooth cancellation process:
Contact Support
The most effective way to cancel an order is to contact Grubhub’s support team. You can reach them through the Grubhub app, website, or by calling their customer service number.
Check the Order Status
Before contacting support, check the status of your order in the Grubhub app or on the website. If the order is in the “Preparing” or “On its way” stage, it may be too late to cancel.
Provide a Valid Reason
When contacting support, provide a clear and concise reason for canceling your order. Be polite and understanding, as the agent may have limited control over the situation.
Be Patient
Grubhub has a large volume of orders, so it may take some time for your cancellation request to be processed. Be patient and allow for a few minutes for the agent to review your request and process the cancellation.
Follow Up
If you haven’t received a confirmation of your cancellation within a few minutes, follow up with Grubhub support to ensure the request was processed correctly.
Refund Time
The refund process may vary depending on your payment method. Grubhub typically processes refunds within 3-5 business days, but it could take longer for some banks.
Exceptions
There are some cases where Grubhub may not allow cancellations:
| Reason | Action |
|---|---|
| Order is already prepared or on its way | Cancellation may not be possible |
| Repeated cancellations | Account may be restricted |
| Merchant’s policy | Some merchants may not allow cancellations |
Grubhub’s Policy on Late Cancellations
If you need to cancel your Grubhub order after the 10-minute grace period, you may be subject to a late cancellation fee. The fee varies depending on the amount of time that has passed since you placed the order and is typically between $3 and $10. If you cancel your order more than 30 minutes after placing it, you may be charged the full amount of the order.
The following table details Grubhub’s late cancellation policy:
| Time since order placed | Cancellation fee |
|---|---|
| 0-10 minutes | No fee |
| 11-30 minutes | $3-$10 |
| 31+ minutes | Full amount of order |
If your late cancellation results in a delivery charge being added to the total amount of your order, you will be responsible for paying that charge. You can contact Grubhub customer service to dispute a late cancellation fee or to request a refund for a canceled order.
Consequences of Cancelling Grubhub Orders Too Frequently
While cancelling occasional Grubhub orders is generally not an issue, excessive cancellations can lead to negative consequences. Here’s an expanded explanation:
1. Restaurant Blacklisting
Restaurants can mark customers who frequently cancel as “problem customers.” This can result in restaurants declining future orders from these individuals.
2. Driver Cancellation Fees
If a driver has already accepted an order before it’s cancelled, they may incur a cancellation fee. This may be passed on to the customer in the form of a surcharge.
3. Grubhub Account Suspension
In severe cases, Grubhub may suspend accounts for users who exhibit excessive cancellation behavior. This can result in the loss of loyalty points, access to promotions, and the ability to place future orders.
4. Difficulty Getting Orders Accepted
Drivers may be hesitant to accept orders from customers who have a history of cancellations. This can make it difficult for these customers to get their food delivered.
5. Negative Customer Service Interactions
Repeated order cancellations can strain the relationship between customers and Grubhub’s support team. This can lead to less favorable treatment in future interactions.
6. Inability to Use Grubhub+ Subscription
If users have a Grubhub+ subscription, frequent cancellations may result in the loss of free delivery perks and other subscription benefits.
7. Potential Legal Action
In extreme cases, restaurants may pursue legal action against customers who consistently cancel large orders without providing a valid reason.
8. Impact on Driver Earnings
Cancelling orders after drivers have accepted them can affect their earnings and reduce their motivation to provide efficient delivery service.
9. Grubhub’s Cancellation Policy
Grubhub’s cancellation policy typically allows for free cancellations within a certain timeframe after an order is placed. However, cancellations made after this grace period may incur a fee or other penalty. The exact terms and conditions vary depending on the restaurant and the driver’s availability. Here’s a table summarizing the key points:
| Cancellation Timeline | Consequences |
|---|---|
| Within the cancellation window | No penalty |
| After the cancellation window but before driver accepts | Cancellation fee or surcharge |
| After driver accepts | Cancellation fee or surcharge, plus potential impact on driver earnings |
Ethical Considerations When Cancelling Grubhub Orders
When you cancel a Grubhub order, it is important to consider the ethical implications. Here are some factors to keep in mind:
Potential impact on Restaurant
Cancelling an order can have a negative impact on the restaurant. Restaurants rely on Grubhub orders to generate revenue, and each cancelled order represents lost income. In addition, restaurants may have already begun preparing your order, and cancelling it may result in wasted food and labor.
Potential impact on Delivery Driver
Cancelling an order can also have a negative impact on the delivery driver. Drivers are paid per delivery, and a cancelled order means they will not receive payment for their time and effort. In addition, drivers may have already left the restaurant with your order, and cancelling it may cause them to have to return to the restaurant empty-handed.
Do so only if necessary
If possible, you should only cancel an order if it is absolutely necessary. If you have a change of plans, try to cancel your order as soon as possible to minimize the impact on the restaurant and delivery driver.
Don’t cancel orders frequently
If you cancel orders frequently, Grubhub may flag your account. This could lead to your account being suspended or even terminated.
Be polite and understanding with customer service
If you need to cancel an order, be polite and understanding with Grubhub customer service. Explain your reason for cancelling and apologize for any inconvenience caused.
Offer to pay for the order
If you cancel an order after the restaurant has already begun preparing it, offer to pay for the order anyway. This will help the restaurant recoup their losses and show that you are a responsible customer.
Avoid inconveniencing the restaurant and the driver
If possible, cancel your order before the restaurant has begun preparing it and before the driver has left the restaurant. This will help minimize the inconvenience to both parties.
Be respectful of the businesses
Remember that Grubhub and the restaurants are businesses that rely on your patronage. By being considerate of their time and resources, you can help ensure that they continue to provide you with great service.
How To Cancel Grubhub Orders
Canceling a Grubhub order can be done in a few simple steps:
1. Open the Grubhub app or website and sign in to your account.
2. Click on the “Orders” tab.
3. Find the order you want to cancel and click on the “Cancel Order” button.
4. Select a reason for canceling the order and click on the “Cancel Order” button again.
Your order will be canceled immediately and you will receive a refund for the full amount of the order.
People Also Ask
How do I cancel a Grubhub order that has already been placed?
You can cancel a Grubhub order that has already been placed by following the steps outlined above. However, if the order has already been accepted by the restaurant, you may not be able to cancel it.
What is the Grubhub cancellation policy?
The Grubhub cancellation policy states that you can cancel an order at any time before it has been accepted by the restaurant. After the order has been accepted, you may be able to cancel it, but you may be charged a cancellation fee.
How do I get a refund for a canceled Grubhub order?
You will automatically receive a refund for the full amount of your order if you cancel it before it has been accepted by the restaurant. If you cancel the order after it has been accepted, you may be charged a cancellation fee and may not receive a full refund.
