If you’ve decided to close up shop and are wondering how to cancel your Square account, you’re not alone! The process is simple and can be completed in just a few steps. First, you’ll need to cancel any active subscriptions or services associated with your account. Once you’ve done that, you can proceed to cancel your account itself.
To cancel your Square account, you’ll need to contact Square’s customer support team. You can do this by phone or email. Once you reach a customer support representative, they will guide you through the cancellation process. Please note that canceling your account will permanently delete all of your data, so be sure to back up any important information before proceeding.
If you have any outstanding balances on your account, you’ll need to pay them before you can cancel. You can do this by going to the “Billing” section of your account and clicking on the “Pay Now” button. Once your balance is paid, you can proceed with the cancellation process as described above.
Understanding the Impact of Cancellation
Before initiating the cancellation process, it is imperative to thoroughly comprehend the potential implications. Here is a detailed breakdown of the consequences associated with canceling your Square account:
Financial Impact
Upon cancellation, your Square account will be immediately suspended, and all future transactions will be declined. Outstanding balances on your account will become due immediately, and any funds held by Square must be promptly withdrawn before the account closure is complete. Additionally, if you have any active Square Capital loans, their terms may be affected by the account cancellation, so it is crucial to contact Square Capital directly to discuss any potential adjustments.
Furthermore, it is important to note that any recurring payments or subscriptions linked to your Square account will also be automatically canceled, potentially disrupting your business operations.
| Financial Impact | Details |
|---|---|
| Account Suspension | All future transactions will be declined. |
| Outstanding Balances | Must be settled immediately. |
| Square Capital Loans | Terms may be adjusted. Contact Square Capital for details. |
| Recurring Payments | Will be automatically canceled. |
Logging into Your Seller Portal
To cancel your Square account, you can follow these steps:
- Log into your Seller Portal.
To log in to your Seller Portal, you will need to visit the Square website and click on the “Sign In” button. You will then need to enter your email address and password.
- Navigate to the "Account" tab.
Once you have logged into your Seller Portal, you will need to navigate to the “Account” tab. This tab is located in the top-right corner of the screen.
- Click on the "Cancel your account" link.
On the “Account” tab, you will see a link that says “Cancel your account.” Click on this link.
- Confirm your cancellation.
You will then be asked to confirm your cancellation. Click on the “Cancel my account” button to confirm.
- Your account will be canceled.
Your Square account will now be canceled. You will receive an email confirmation from Square.
Additional Information
If you have any questions about canceling your Square account, you can contact Square support. Square support can be reached by phone, email, or chat.
| Contact Method | Phone Number | Email Address | Chat |
|---|---|---|---|
| Phone | (855) 700-6000 | N/A | N/A |
| N/A | support@squareup.com | N/A | |
| Chat | N/A | N/A | Available on the Square website |
Visiting the Account Management Section
To initiate the account cancellation process, you need to access the Account Management section of your Square dashboard. Here’s how to do it:
- Sign in to your Square account at squareup.com.
- Click on your avatar or name at the top-right corner of the page.
- Select “Account & Settings” from the drop-down menu.
Once you’re in the Account Management section, follow these additional steps to cancel your Square account:
1. Scroll down to the “Account Details” section.
This section contains your business information, including your account type, business name, and contact details.
2. Click on the “Edit Account” button.
This will open a new pop-up window where you can manage your account settings.
3. Scroll to the bottom of the “Edit Account” page and click on the “Cancel Account” link.
A confirmation dialog box will appear, asking you to confirm your decision to cancel your account. Carefully read the warning message and ensure you understand the consequences of canceling your account.
Note: Before you click the “Confirm Cancellation” button, it’s important to take the following actions:
| Action | Description |
|---|---|
| Transfer any remaining funds | Ensure all outstanding funds are transferred to your bank account before canceling your account. |
| Disable any active services | Cancel or terminate any subscriptions, memberships, or other services linked to your Square account. |
| Export your data | If needed, export your transaction history, customer information, and other data before closing your account. |
Once you’ve completed these steps, click the “Confirm Cancellation” button to permanently close your Square account.
Initiating the Cancellation Process
To cancel your Square account, follow these steps:
- Sign in to your Square Dashboard.
- Click “Settings.”
- Select “Account & Settings.”
4. Prepare to Close Your Account
Review the cancellation process and available options:
| Option | Description |
|---|---|
| Close Account | Permanently closes your Square account and removes all data. Note that this is irreversible. |
| Transfer Funds | Moves any remaining funds in your Square account to a linked bank account. This action must be completed prior to closing your account. |
| Export Data | Downloads a backup of your Square data, including transactions, customers, and more. It’s recommended to export your data before closing your account. |
Make sure you have fulfilled all outstanding obligations:
- Process all pending refunds and chargebacks.
- Settle any outstanding payments.
- Cancel all subscriptions and services associated with your account.
Providing Reason for Cancellation
When canceling your Square account, it’s important to provide a clear reason. This helps Square improve their services and products. Here are the steps to provide a reason for cancellation:
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Log in to your Square Dashboard.
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Click on “Settings” then “Account & Settings”.
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Scroll down to the “Cancel Your Account” section.
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Select why you’re canceling your account from the dropdown menu.
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Enter additional comments in the “Comments” section, if desired.
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This is a valuable opportunity to provide feedback to Square about your experience and to suggest areas for improvement.
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Your feedback will be used to help Square better serve their customers, so be as honest and specific as possible.
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You can mention what you liked and disliked about using Square, and what you would like to see improved in the future.
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Once you have provided your feedback, click on the “Cancel Account” button to complete the process.
By providing a clear reason for cancellation, you can help Square improve their services and products. This will also help make the cancellation process smoother and faster.
Confirming Your Request
Once you have submitted your cancellation request, you will receive an email from Square confirming your request. This email will contain a link to a cancellation confirmation page. You must click on this link to complete the cancellation process.
If you do not receive a confirmation email, you can check the status of your cancellation request by logging into your Square account and going to the “Account & Settings” page. Under the “Billing” tab, you will see a section called “Cancellation Request Status”.
Once your cancellation request has been processed, your Square account will be deactivated and you will no longer be able to access it. Any outstanding balances will be automatically charged to the payment method on file.
Additional Information
Please note that if you have any outstanding balances on your Square account, you must pay them before you can cancel your account.
If you have any questions about canceling your Square account, you can contact Square customer support by phone, email, or chat.
Cancellation Fees
Cancellation Type Fee Monthly Subscription $0 Annual Subscription (paid monthly) $0 Annual Subscription (paid annually) $50 Decommissioning Your POS System
If you are discontinuing use of your Square POS system, you will need to decommission it. This process involves following these steps:
1. Back Up Your Data
Before you decommission your POS system, it is important to back up your data. This will ensure that you have a copy of your sales, inventory, and customer information in case something happens to your POS system.
2. Deregister Your POS System
Once you have backed up your data, you can deregister your POS system. This will remove it from your Square account and prevent it from being used to process transactions.
3. Unplug Your POS System
Once your POS system is deregistered, you can unplug it from the power outlet. You should also remove any peripherals, such as a cash drawer or printer.
4. Remove the Square App from Your Device
If you have the Square app installed on a mobile device, you should remove it. This will prevent you from accidentally using the app to process transactions.
5. Return Your POS System to Square
If you leased your POS system from Square, you will need to return it. You can do this by following the instructions in the return kit that was sent to you.
6. Cancel Your Square Account
If you are no longer using Square, you can cancel your account. This will close your account and remove all of your data from Square’s servers.
7. Contact Your Merchant Services Provider
If you were using Square to process credit and debit card transactions, you will need to contact your merchant services provider to cancel your account. This will prevent you from being charged for any unauthorized transactions.
Discontinuing Subscription Services
To stop using paid subscription services on Square, follow these steps:
- Log in to your Square Dashboard.
- Click on “Settings” in the top navigation bar.
- Select “Subscriptions” from the left-hand menu.
- Find the subscription you want to cancel and click on “Manage.”
- Click on “Cancel Subscription.”
- Confirm that you want to cancel the subscription by clicking on “Yes.”
Your subscription will be canceled immediately. You will not be charged for any future billing cycles.
Disabling Recurring Invoices
If you have set up recurring invoices for customers, you can disable them as follows:
- Log in to your Square Dashboard.
- Click on “Invoices” in the top navigation bar.
- Find the recurring invoice you want to disable and click on “Edit.”
- Click on the “Disable” button.
The recurring invoice will be disabled immediately. The customer will not receive any more invoices for that subscription.
Subscription Type Cancellation Process Square POS Contact Square Support Square Appointments Contact Square Support Square Online Store Log in to your Square Dashboard and click on “Subscriptions” in the left-hand menu. Square Payroll Contact Square Support Transferring Funds
Before closing your Square account, it’s crucial to transfer any remaining funds to a linked bank account. To initiate a transfer:
1. Log in to your Square Dashboard.
2. Click on “Balance” or “Transactions.”
3. Select “Transfer Funds.”
4. Enter the amount you wish to transfer and the destination bank account.
5. Review the details and click “Transfer.”Closing Account
Once you’ve transferred all your funds, you can proceed with closing your Square account. Here’s how:
1. Log in to your Square Dashboard.
2. Navigate to “Account & Settings.”
3. Click on “Business Information.”
4. Scroll down and click on “Close Account.”
5. Confirm your decision by clicking “Close Account.”Note: If you have outstanding invoices or subscriptions, you’ll need to resolve them before closing your account.
9. Deleting Data and Documents
Closing your account does not automatically delete your data and documents. To remove your personal and business information permanently, you’ll need to:
- Export your transactions and any relevant data.
- Contact Square Support to request data deletion.
- Delete or shred all physical documents related to your Square account.
Document Location Receipts In your Square Dashboard or Point of Sale app Invoices In your Square Dashboard Credit card statements From your card issuer Tax reports From your Square Dashboard or downloaded Cancelling Your Square Account in a Few Simple Steps
Step 1: Sign in to your Square account
Step 2: Click on your name in the top right corner
Step 3: Select ‘Account & Settings’
Step 4: Click on the ‘Business Information’ tab
Step 5: Scroll down to the bottom of the page and click on the ‘Cancel Account’ button
Step 6: Follow the prompts to confirm your cancellation
Seeking Support if Needed
If you run into any issues while cancelling your Square account, you can reach out to Square’s support team for assistance.
Here are some options for reaching out to Square:
Method Contact Information Phone 1 (855) 700-6000 Email support@squareup.com Live Chat Contact Square When you contact Square’s support team, be sure to have your account information ready, such as your email address, phone number, and business name.
How to Cancel Square Account
If you need to cancel your Square account, you can do so by following these steps:
- Log in to your Square account.
- Click on the “Account & Settings” tab.
- Click on the “Account” sub-tab.
- Scroll down to the “Cancel your account” section.
- Click on the “Cancel your account” button.
- Enter your password and click on the “Confirm” button.
Your Square account will now be canceled. You will no longer be able to use Square to process payments or access your account information.
People also ask about How to Cancel Square Account
How do I cancel my Square Cash account?
To cancel your Square Cash account, follow these steps:
- Open the Square Cash app.
- Tap the “Settings” icon.
- Tap “Close account.”.
- Enter your PIN or fingerprint to confirm.
Your Square Cash account will be closed immediately. You will no longer be able to send or receive money using Square Cash.
How do I cancel my Square POS app?
To cancel your Square POS app, follow these steps:
- Open the Square POS app.
- Tap the “Menu” icon.
- Tap “Settings.”.
- Tap “Uninstall Square POS.”.
- Confirm that you want to uninstall the app.
The Square POS app will be uninstalled from your device. You will no longer be able to use the app to process payments.
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