Are you an Eversource customer who is being charged a public benefit charge? If so, you may be wondering if there is anything you can do to contest this charge. The good news is that there are a few steps you can take to try to get the charge removed or reduced. In this article, we will provide you with a step-by-step guide on how to contest Eversource public benefits charge.
The first step is to contact Eversource customer service and explain that you are disputing the public benefit charge. Be sure to have your account number and the amount of the charge ready when you call. If you are not able to get the charge removed or reduced over the phone, you can file a formal complaint with the Massachusetts Department of Public Utilities (DPU). The DPU is the state agency that regulates Eversource and other utilities in Massachusetts. To file a complaint, you can either call the DPU at 1-800-392-6087 or file a complaint online at the DPU website.
In your complaint, you should explain why you believe the public benefit charge is unfair or unreasonable. You should also include any evidence that you have to support your claim. Once you have filed your complaint, the DPU will investigate your case and make a decision. If the DPU rules in your favor, Eversource may be required to refund you the amount of the charge. Even if you are not successful in getting the charge removed or reduced, filing a complaint with the DPU can help to raise awareness of the issue and lead to changes in the way that the public benefit charge is applied.
How to Contest Eversource Public Benefits Charge
Eversource, a major electric utility company serving Massachusetts and Connecticut, implemented a Public Benefits Charge (PBC) in 2018 to support clean energy and energy efficiency programs. While many customers may support the goals of these programs, some may have concerns about the cost and may wish to contest the charge.
Here are the steps you can take to contest the Eversource Public Benefits Charge:
- Contact Eversource Customer Service. Call 1-860-663-6315 or chat online with a customer service representative. Explain that you wish to contest the PBC and provide the following information:
- Your name and account number
- The amount of the PBC you are disputing
- The reason for your dispute (e.g., financial hardship, disagreement with the use of the funds)
- File a formal complaint. If you are not satisfied with the response you receive from customer service, you can file a formal complaint with the Massachusetts Department of Public Utilities (DPU) or the Connecticut Public Utilities Regulatory Authority (PURA).
- DPU: Complete the online complaint form at https://www.mass.gov/forms/dpu-consumer-complaint-form or call 1-800-392-6536.
- PURA: File a complaint online at https://www.pura.state.ct.us/Consumer-Services/Filing-a-Complaint or call 1-800-382-4586.
- Attend a hearing (if necessary). The DPU or PURA may schedule a hearing to review your complaint. Attend the hearing and present your evidence and arguments.
People Also Ask About How to Contest Eversource Public Benefits Charge
What is the Eversource Public Benefits Charge?
The Eversource PBC is a charge added to electric bills to fund clean energy and energy efficiency programs.
Why should I contest the Eversource Public Benefits Charge?
You may contest the PBC if you have concerns about the cost, disagree with the use of the funds, or are experiencing financial hardship.
How long does it take to contest the Eversource Public Benefits Charge?
The timeframe for contesting the PBC can vary depending on the method used and the caseload of the regulatory authority.
Can I get a refund for the Eversource Public Benefits Charge?
While it is possible to contest the PBC, it is not guaranteed that you will receive a refund.
Who can I contact for help with contesting the Eversource Public Benefits Charge?
You can contact Eversource Customer Service at 1-860-663-6315 or the Massachusetts Department of Public Utilities (DPU) at 1-800-392-6536 or the Connecticut Public Utilities Regulatory Authority (PURA) at 1-800-382-4586.
