Are you stuck with a PS4 stuck in Safe Mode and can’t seem to get it out? Don’t worry, you’re not alone. Many PS4 users have experienced this issue, and it can be frustrating to deal with. However, there are a few things you can do to try and get your PS4 out of Safe Mode and back to normal operation.
First, try restarting your PS4 in Safe Mode. To do this, turn off your PS4 completely. Then, press and hold the power button until you hear two beeps. This will start your PS4 in Safe Mode. Once your PS4 is in Safe Mode, you can try a few different things to get it out of Safe Mode and back to normal operation.
Finally, if you’ve tried all of the above steps and your PS4 is still stuck in Safe Mode, you may need to contact Sony for help. Sony offers a variety of support options, and they may be able to help you get your PS4 out of Safe Mode and back to normal operation.
Navigating Safe Mode
Accessing Safe Mode
To enter Safe Mode on your PS4, follow these steps:
- Ensure that the PS4 is completely powered off and not in Rest Mode.
- Press and hold the power button on the front of the console until you hear two beeps. Release the button after the second beep.
- Connect a DualShock 4 controller to the console using a USB cable.
- Press the PS button on the controller to enter Safe Mode.
Understanding the Menu Options
Safe Mode presents you with a menu of options to choose from:
**Restart PS4**: Reboots the PS4 normally. Use this option if you experience minor issues that Safe Mode can resolve.
**Change Resolution**: Adjusts the resolution output to your TV. This can be useful if your TV doesn’t support the PS4’s default resolution.
**Update System Software**: Installs the latest PS4 system software updates. This option is recommended if you’re experiencing major system errors.
**Rebuild Database**: Scans and rebuilds the PS4’s database of installed content. This can resolve issues with corrupted data and slow performance.
**Initialize PS4**: Resets the PS4 to its factory settings. Use this option as a last resort or if you’re selling or giving away the console.
Running PS4 in Safe Mode
Safe Mode provides various options for troubleshooting PS4 issues and resolving software or hardware conflicts. To access Safe Mode:
- Turn off your PS4 by pressing the power button on the front of the console for 7 seconds until it beeps twice.
- Press the power button again, and release it after hearing the second beep.
- Connect a DualShock 4 controller to the PS4 using a USB cable.
- Press the PS button on the controller.
- You will now be in Safe Mode.
Initializing PS4 (Reinstalling System Software)
Initializing PS4 will reinstall the system software, essentially resetting the console to factory settings. This option can resolve severe software issues or data corruption.
Note: Initializing will erase all user data, including games, saved data, and user accounts. Back up your important data before proceeding.
To initialize your PS4:
- Select option 7 “Initialize PS4 (Reinstall System Software).” in Safe Mode.
- Select “Update” if prompted to update the system software first.
- Select “Initialize” to begin the process.
The initialization process will take some time. Once complete, your PS4 will restart and you will need to go through the initial setup process again.
Clearing Cache and Temporary Files
The PS4’s cache and temporary files can accumulate over time and potentially affect the console’s performance. Clearing these files can free up space and potentially resolve issues related to safe mode:
1. Enter Safe Mode
- Turn off your PS4 completely.
- Press and hold the power button until you hear two beeps (about 7 seconds).
2. Select Safe Mode Option 5: Rebuild Database
- Connect your controller with a USB cable.
- Select option 5: Rebuild Database.
3. Complete the Rebuild
- The database rebuild process may take several hours, depending on the size of your storage.
- Do not interrupt the process.
4. Power Cycle the PS4
- Once the rebuild is complete, select option 7: Restart PS4.
5. Check for Temporary Files
- From the PS4 home screen, navigate to Settings > Storage > System Storage.
6. Delete Temporary Files
- Select Options > Delete Temporary Files.
- Check the Temporary checkbox.
- Select Delete.
7. Restart PS4
- Once the temporary files are deleted, select Options > Restart PS4.
8. Clearing Individual Game Cache
- Navigate to Settings > Storage > System Storage.
- Select Applications > Saved Data.
- Select a specific game and press the Options button.
- Select Delete > Delete Cache.
| Game | Cache Size |
|---|---|
| Call of Duty: Modern Warfare | 1.2 GB |
| The Last of Us Part II | 650 MB |
| Spider-Man: Miles Morales | 400 MB |
Contacting PlayStation Support
If None of the Above Methods Worked
If you’ve tried all of the methods above and your PS4 is still stuck in Safe Mode, you may need to contact PlayStation Support. They can help you troubleshoot the issue and get your PS4 back up and running.
Contact PlayStation Support
There are several ways to contact PlayStation Support:
Online: You can contact PlayStation Support online through their website or by using the PlayStation App.
Phone: You can call PlayStation Support at 1-800-345-7669.
Live Chat: You can chat with a PlayStation Support representative online through their website.
Before You Contact PlayStation Support
Before you contact PlayStation Support, make sure you have the following information ready:
| Information | Description |
|---|---|
| PS4 Model Number | The model number of your PS4 can be found on the back of the console. |
| Serial Number | The serial number of your PS4 can be found on the back of the console. |
| Safe Mode Error Code | The error code that is displayed on your PS4 screen when you are in Safe Mode. |
| Troubleshooting Steps Taken | A list of the troubleshooting steps that you have already tried. |
How To Get Ps4 Off Safe Mode
If your PS4 is stuck in Safe Mode, don’t worry! There are a few things you can do to get it out of Safe Mode and back to normal. The most common reason for a PS4 to enter Safe Mode is a software issue. This could be caused by a corrupted file, a faulty update, or a problem with the PS4’s operating system.
To get your PS4 out of Safe Mode, you will need to perform a factory reset. This will erase all of the data on your PS4, so be sure to back up any important files before you proceed. Once you have backed up your data, follow these steps:
- Turn off your PS4 by holding down the power button on the front of the console for at least 7 seconds.
- Once your PS4 is turned off, unplug the power cord from the back of the console.
- Wait for at least 30 seconds, then plug the power cord back into the console.
- Turn on your PS4 by pressing the power button on the front of the console.
Your PS4 should now be out of Safe Mode and back to normal. If you are still having problems, you may need to contact PlayStation Support for further assistance.
People Also Ask
How do I fix my PS4 stuck in Safe Mode loop?
If your PS4 is stuck in a Safe Mode loop, you may need to perform a factory reset. This will erase all of the data on your PS4, so be sure to back up any important files before you proceed.
Why is my PS4 stuck on a black screen after Safe Mode?
If your PS4 is stuck on a black screen after Safe Mode, it may be due to a hardware issue. You may need to contact PlayStation Support for further assistance.
How do I get my PS4 out of Safe Mode without a controller?
If you do not have a controller, you can use the power button on the front of the PS4 to get it out of Safe Mode. To do this, hold down the power button for at least 7 seconds, then release it. The PS4 will then turn off. Once the PS4 is turned off, unplug the power cord from the back of the console. Wait for at least 30 seconds, then plug the power cord back into the console. Turn on your PS4 by pressing the power button on the front of the console.
